Shipping and Delivery
Your order will be processed within 3-4 business days of it being placed within standard business hours from Monday to Friday, excluding holidays.
Public Holidays: please allow extra time for orders to be processed during public holidays and promotional periods.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications.
Orders are shipped via a third party courier service of our choice. Our shipping fees are as follows:
|Country||Additional Shipping Fee||VAT Rate (for reference)*|
*More information can be found here. Orders are subject to any additional customs duties, customs fees or taxes imposed in your country. Customers will be responsible for any customs duties, customs fees or taxes/VAT. Please contact your local customs office for more information.
ORDER TRACKING AND DELIVERY
Once your order leaves our warehouse, you will receive an email with tracking information. If you do not receive tracking confirmation after 3 business days from the day you completed your payment, please contact us for more information.
Once you receive your tracking confirmation, please allow 5-10 business days for the package to reach you.
To view the status of your shipment, please click here.
Send us an email and we’ll get back to you within 48 hours*.
*Please note that email response times will be delayed during weekends and public holidays.